Privacy Policy

Who this policy covers

Two different relationships are covered here. For a garden center's own staff accounts (owners and team members who log in to the dashboard), PlantGuarantee is the one deciding how that data is used — we're the "controller," in privacy-law terms. For a garden center's own customers — the people who register a purchase, get a lifecycle or weather email, or file a claim — the garden center is the controller and PlantGuarantee is acting on their behalf as a processor. If you're one of those customers and want your data corrected or removed, the fastest path is usually contacting the garden center directly, since it's their customer list; we're also reachable at support@plantguarantee.com and will route the request.

Information we collect

From a garden center's staff accounts:

• Name, email address, and password (stored as a one-way hash, never in plain text).
• Phone number, if provided, along with a preferred contact method for internal notifications.
• Billing details when a plan is set up — handled directly by Stripe; PlantGuarantee stores a Stripe customer/subscription reference, not card numbers.
• The garden center's name, zip code (used to fetch local weather forecasts), and settings.

From a garden center's customers:

• Name, email address, and optionally a phone number and zip code, provided when registering a purchase or filing a claim.
• Purchase details: plant name, category, purchase date, and price if entered.
• Guarantee claim details: a description, an optional photo link, and any messages exchanged with the garden center about the claim.
• Which emails or texts were sent and whether they were opened where that's technically available, kept in a message log.

We don't collect this information ourselves for advertising, and we don't sell it. It's used to run the guarantee and marketing features the garden center has set up.

How information is used

• Starting and tracking a plant guarantee window, and managing claims filed against it.
• Sending lifecycle emails tied to a purchase — care instructions, feeding reminders, a guarantee-window notice, and (if the garden center hasn't turned it off) a review request or a win-back message after a long gap since the last purchase.
• Sending weather-triggered alerts — frost, heat, wind, heavy rain, and similar — only to customers whose purchase category is actually relevant to that condition.
• Letting garden center staff message a customer about an open claim, by email or text.
• Operating the account itself: authentication, billing, and the platform-level dashboard a garden center's owner uses.

Who we share information with

We use a small number of third-party services to run PlantGuarantee, and share only what each one needs to do its job:

• Resend — delivers the emails PlantGuarantee sends (confirmations, care reminders, weather alerts, claim messages).
• Twilio — delivers text messages, for garden centers and customers who've chosen text over email.
• Stripe — processes billing for a garden center's subscription. PlantGuarantee never sees full card numbers.
• The National Weather Service — provides forecast data for a garden center's zip code. Only the location is sent; no customer information is shared with the NWS.
• Our hosting and database providers (Vercel and its Postgres/Neon integration) — store and run the application. They don't use the data for anything of their own.

We don't share customer data across garden centers — every account's data is isolated, and one garden center can never see another's customers, purchases, or claims.

If you're a garden center's customer

You didn't sign up for PlantGuarantee directly — a garden center you bought from uses it to run their guarantee program and send you relevant updates. You can:

• Opt out of marketing emails using the unsubscribe option on any message, without affecting an open guarantee claim.
• Ask the garden center (or us, at the address below) what information is on file, and request it be corrected or deleted.
• Contact the garden center directly for anything related to your specific purchase or claim — they can see and manage that faster than we can.

Data retention

We keep account and customer data for as long as a garden center's account is active, so guarantee windows, claim history, and marketing rules keep working correctly. If a garden center closes their account, we delete their data within a reasonable period afterward, except where we're required to keep billing records longer for tax or accounting purposes.

Cookies and sessions

PlantGuarantee uses a single signed session cookie to keep you logged in — no third-party advertising or tracking cookies. The cookie only identifies your session; it doesn't track you across other sites.

Children's privacy

PlantGuarantee isn't directed at children, and we don't knowingly collect information from anyone under 13. If you believe a child's information has ended up in the system, contact us and we'll remove it.

Changes to this policy

If this policy changes in a material way, we'll update the date at the top of this page. Continued use of PlantGuarantee after a change means you accept the update.

Contact us

Questions about this policy, or a request to access, correct, or delete information, can go to support@plantguarantee.com.