Everything to know before you sign up

A few minutes. Sign up with your garden center's name and zip code, pick a plan, and you're live — PlantGuarantee seeds a starter set of guarantee and weather rules automatically, so there's nothing to configure before your first purchase can be registered. You can fine-tune the rules, guarantee window, and wording anytime from the dashboard.

No. Purchases can get into PlantGuarantee four ways: a customer scans a QR code you print at checkout, staff add a purchase manually from the dashboard, you bulk-import an existing customer/purchase list as a CSV, or — if your POS can email a sales report — you forward it to an address PlantGuarantee generates for you and it's imported automatically.

Yes, via the CSV import on the Customers page. It's forgiving about column naming and order, and any optional field you leave out — phone number, preferred contact method — just falls back to a sensible default instead of failing the row.

Just your garden center's name, zip code (used for local frost and heat forecasts), your name and email, and a plan choice. Billing details are collected up front and your card is charged when checkout completes.

$129/mo for a single location with up to 5,000 registered customers, or $199/mo above that or for more than one location. Both plans include everything PlantGuarantee does — the price tracks the size of your list, not which features you unlock.

No setup fee, and there's no contract — plans are month-to-month and you can cancel anytime from your dashboard.

Use PlantGuarantee through spring. If you don't think it paid for itself by June 1, email us and we'll refund everything you've paid since signup. No forms, no conditions, no conversation about it.

Yes. Pay for ten months, get twelve. Standard is $1,290/yr paid up front and Plus is $1,990/yr, which suits garden centers who'd rather settle it once in the winter than think about it every month.

While PlantGuarantee is still being built we're working closely with the first 10 garden centers who use it, at $49/mo locked in for as long as they stay customers. In exchange we ask for a short call once a month, permission to talk publicly about how it's going in your store, and one introduction to another garden center. It's invitation-only and it's genuinely capped — email support@plantguarantee.com if you'd like one of the remaining spots.

We'll tell you before we change anything, and you can decide then. Nothing stops working and no overage charge appears on your bill — the tiers exist so pricing scales with the size of your list, not to catch you out.

No. PlantGuarantee sends every confirmation, care reminder, weather alert, and claim message through its own email and text-messaging accounts, and that's included in your subscription. There's no per-message charge, and no separate email or SMS provider for you to sign up for.

Yes — switch between Standard and Plus, move to yearly billing, or cancel anytime from your dashboard.

A customer registers their purchase — by QR code or by staff entering it — which starts a guarantee window (365 days by default, adjustable per garden center in Settings). If a plant doesn't make it, the customer opens a claim from their confirmation email or text, and it lands directly in your dashboard's claims queue.

Yes. Every claim has a message thread with the customer built in — ask about watering, sun exposure, or request a photo that wasn't included — sent by email or text, whichever they prefer. The full back-and-forth is kept on record alongside the claim.

Yes, though it's worth knowing how it fits. Registering purchases is what makes everything else work: it's the record the weather targeting reads from, so a frost alert can reach only the customers holding something frost-sensitive. You can leave the claims queue unused and never mention a guarantee to your customers — the registration, care emails, and weather alerts all work the same way. There's no separate cheaper plan for that, because it's the same product doing the same job.

Rules watch for conditions like frost, heat waves, drought, and the first safe planting week for your zip code, and only message the customers who bought a plant category actually at risk from that condition — a frost warning doesn't go to everyone on your list, only to people with something frost-sensitive on file.

Yes — every default rule (wording, timing, which plant categories it targets) is editable from the dashboard's Rules page, and you can add rules of your own.

No. Every garden center's customers, purchases, and claims are isolated to that account only.

Yes — they pick their preferred contact method when they register a purchase, and staff can add or update a customer's phone number and channel preference anytime from the Customers page.

Reach out to support@plantguarantee.com before or after cancelling and we'll work with you directly on an export — that isn't yet a self-serve dashboard option.

Email support@plantguarantee.com — a real person reads it, not a ticket queue.